All orders are processed within 3-4 days during business hours Monday-Friday. After receiving your order confirmation email you will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Products are shipped via Canada and can take 6 -10 business days.
Local pickup is available at our studio, located at 55 Canterbury Street, Suite 101, Saint John, NB on Tuesdays & Thursdays between 12-1 and 4-5. You may choose a pickup date & time time during checkout.
We offer international shipping to the following countries: USA. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lume Floral is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns and exchanges.
We do not accept returns or refunds due to the real & delicate nature of the products. In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.